Heating Protection Plan Terms

Heating Protection Plan Exclusions

Costs covered by any manufacturers or supplier’s guarantee or warranty.
Accidental damage, theft, malicious damage, or damage caused by fire, flood or explosion.
Claims arising from floods, lightning storms, frost, or other bad weather conditions.
Costs if no fault is found with your equipment.
Turning on or lighting up the equipment and adjusting the switches and controls, except following a repair covered by the plan.
Any parts not shown in definitions of cover for example energy management systems or immersion heaters.
Clearing airlocks and partially or fully blocked pipes, venting and balancing radiators or work caused by equipment not installed correctly.
Faults arising from problems with the electricity supply, water, or gas supplies.
Loss or damages caused by the appliance not working.
Cosmetic damage to paintwork, or dents or scratches to the equipment.
Costs from difficulties getting to equipment. This includes pipework, vales, controls, pumps, zone valves under floorboards or encased in the fabric of the building.
Repressurising central heating systems.
Setting or altering time clocks.
Smart controls of any type.
Fuel lines to the boiler.
Appliance flue, flue system or chimney.
Sludge/blockages of the appliance or system.
System filters of any type.
Heat exchangers.
Showers of any type.
Hot water cylinders including unvented pressurised cylinders.
Water heaters unless incorporated in the casing of a Warm Air Unit.
Carbon monoxide alarms.
Any upgrading/ improvement required due to amendments of current legislation. Domestic appliances used for commercial properties unless previously agreed.
You are not entitled to a replacement appliance under this plan, and we will not be responsible for any installation costs. Gas safety inspections carried out whilst the appliance is covered by the Heating plan (additional charges will be incurred unless included in the plan).
Boilers which are deemed by us as beyond economical repair (where the repair cost is more than 80% of the initial cost price of the boiler) will not be repaired. The plan does not include the cost of replacement boiler. A quote will be provided to replace the boiler at a discounted rate.
Central Heating & Plumbing pipework only covered if easily accessible. Does not cover costs incurred for finding leaks underfloor or inside the fabric of the building.
On Plans which cover taps, the taps must be easily accessible and will be repaired or replaced with a tap of equal functionality. Designer taps, boiling water taps and filtered water taps are not covered.
System cleansing (Power flushing) is not covered. Systems which are deemed by us to be contaminated will need to be treated accordingly and until evidence of this has been provided no further repairs will be carried out.

Additional Information:

The appliance must be in working order to be accepted on the Heating Protection Plan. Where upon inspection the appliance requires a repair, commencement of cover will be at the discretion of the Technical Director.
Acceptance onto the scheme cannot commence without the initial service and system inspection.
No claims can be made for the 1^st 30 days from commencement of the Plan.
Where upon components for the appliance become obsolete and the appliance therefore requires replacement, a quotation will be given for a replacement appliance and system upgrade (where current legislation dictates) at reduced cost.
Where the appliance has been replaced by our company, the plan will continue and can be renewed. Where the appliance has been replaced by a third party, the plan will cease. A new plan may be applied for, but the appliance and system must undergo the initial acceptance service and inspection.
Where the system has been deemed as requiring power flushing, a quotation will be given at reduced cost. The Heating protection plan will not be renewed unless the system has been flushed in accordance with British Standards.
Any repairs to the system which are not covered by the Plan will be given a quotation at reduced cost.
All components replaced will be given a 12-month warranty from date of replacement except for consumable items.

Your Responsability:

It is your responsibility to ensure all contact information is kept up to date.
Getting into your property – our engineers will only work on your property if there’s someone 18 years old or older there at all times during the visit.
Tenants or letting agents arranging visit can call us directly to arrange an engineer’s visit. It remains the landlord’s responsibility for allowing access to carry out inspections and will be asked to intercede where 3 or more failed visits have been recorded.
Annual appliance service is your responsibility for booking, and no refund or credit will be provided for any missed services.
Missed payments. Admin charges will be applied for any missed payments. All missed payments must be paid before any engineer’s visits can be scheduled. Withdrawal of monthly payment options for repeated missed payments.

Cancellation	No claims, annual service or first service	Annual service or first service	Claims made
Cancellation within your 14-day cooling off period	You’ll get a full refund or your product(s) if you cancel within 14 days.	£70 for each appliance for which you have had an annual service or first service.	You will need to pay for any work carried out.
Cancellation after your 14-day cooling off period	You’ll only pay for the days you were covered, and we’ll refund any unused days. You’ll need to pay a £30 admin charge.	You’ll only pay for the days you were covered, and we’ll refund any unused days. You’ll need to pay a £30 admin charge. £70 for each boiler or appliance for which you have had an annual service or first service.	You’ll not be due a refund and will pay the remainder of the plan.

Contact

Contact our office on 01519092034 or via email info@proheatuk.com

Response times

We assign one of three categories to prioritise our work:

Emergency, where there is no heating and/or hot water causing a medical risk to someone living in the property or an uncontainable boiler leak causing property damage. We aim to get an engineer to you the same day or the next day.
Priority, where there is no heating and/or hot water or containable boiler leak not causing property damage. We aim to get an engineer to you within two days.
Standard, which covers all other faults e.g. a dripping radiator. We aim to get an engineer to you within 3 days.