Heating Protection Plan Terms

Heating Protection Plan Exclusions

Costs covered by any manufacturers or supplier’s guarantee or warranty.
Accidental damage, theft, malicious damage or damage caused by fire, flood or explosion.
Claims arising from floods, lightning storms, frost or other bad weather conditions.
Costs if no fault is found with your equipment.
Turning on or lighting up the equipment and adjusting the switches and controls, except following a repair covered by the plan.
Any parts not shown in definitions of cover for example energy management systems or immersion heaters.
Clearing airlocks and partially or fully blocked pipes, venting and balancing radiators or work caused by equipment not installed correctly.
Faults arising from problems with the electricity supply, water or gas supplies.
Loss or damages caused by the appliance not working.
Cosmetic damage to paintwork, or dents or scratches to the equipment.
Costs from difficulties getting to equipment. This includes pipework under floor boards or encased in the fabric of the building.
Repressurising central heating systems.
Fuel lines to the boiler and flue systems.
Sludge/blockages of the appliance or system.
Heat exchangers not covered if failed due to contamination.
Taps or Showers of any type are not covered.
Hot water cylinders including unvented pressurised cylinders.
Any upgrading/ improvement required due to amendments of current legislation. Domestic appliances used for commercial properties unless previously agreed.
You are not entitled to a replacement appliance under this plan and we will not be responsible for any installation costs. Gas safety inspections carried out whilst the appliance is covered by the Heating plan (additional charges will be incurred).

Boilers which are deemed by us as beyond economical repair (where the repair cost is more than 80% of the initial cost price of the boiler) will not be repaired. The plan does not include the cost of replacement boiler. A quote will be provided to replace the boiler at a discounted rate.
Central Heating & Plumbing pipework only covered if easily accessible. Does not cover costs incurred for finding leaks underfloor or inside the fabric of the building.
On Plans which cover taps, the taps must be easily accessible and will be repaired or replaced with a tap of equal functionality. Designer taps, boiling water taps and filtered water taps are not covered. In addition, the cold main stop tap is not covered.
System cleansing (Power flushing) is not covered. Systems which are deemed by us to be contaminated will need to be treated accordingly and until evidence of this has been provided no further repairs will be carried out.

Additional Information:

The appliance must be in working order to be accepted on the Heating Protection Plan. Where upon inspection the appliance requires a repair, commencement of cover will be at the discretion of the Technical Director.
Acceptance onto the scheme cannot commence without the initial service and system inspection.
Where upon components for the appliance become obsolete and the appliance therefore requires replacement, a quotation will be given for a replacement appliance and system upgrade (where current legislation dictates) at reduced cost.
Where the appliance has been replaced by our company, the plan will continue and can be renewed. Where the appliance has been replaced by a third party, the plan will cease. A new plan may be applied for, but the appliance and system must undergo the initial acceptance service and inspection.
Where the system has been deemed as requiring power flushing, a quotation will be given at reduced cost. The Heating protection plan will not be renewed unless the system has been flushed in accordance with British Standards.
Any repairs to the system which are not covered by the Plan will be given a quotation at reduced cost.
All components replaced will be given a 12-month warranty from date of replacement except for consumable items.
This plan does not have any surrender value.

Repairs - Contact our office on 01519092034