The term “proHeat UK”, “us”’ or “we” refers to the owner of the website whose registered office is at 13 Royal Crescent, Formby, Liverpool, L37 6BA. Our company is registered with Companies House in the United Kingdom under the name of A & T Butterworth Ltd t/a proHeat UK and the company number 11855761 .
The term “you” refers to the user or viewer of our website.
Wherever these words and phrases appear in this Document, they will always have the following meaning:
‘Insurance Policy’, any Insurance Policy, Heating Protection Plan or similar type of cover that protects the Customer from repair costs as a direct result of the Appliance malfunctioning.
Appliances in Lofts
Landlord Safety Certificates
Cancellations & Refunds
You may cancel your appointment at any time and for any reason within 7 working days of ordering ('working' days do not include Saturdays, Sundays and public holidays). Orders for certain Products may not be cancelled - these include:
GDPR is in UK law as the Data Protection Act 2018. It governs your personal data rights, including the way we handle your data.
The General Data Protection Regulation is a set of EU-wide data protection rules that have been brought into UK law as the Data Protection Act 2018.
What we need
We only collect basic personal information about you which does not include any “special” types of information or “location” based information. This does however include name, address, identity documents, email etc.
Why we need it
We need to know your basic personal information in order to provide hire, sales or repair services. We will only collect personal information from you that we need in order to provide and oversee these services.
What we do with it
All the personal data we hold is used for the provision of our service to you. We do not share it with any third party except to aid in recovering bad debts or to counter other criminality.
How long we keep it
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
What we would also like to do with it
We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third parties and you can unsubscribe at any time via phone or email. We will not use automated phone or SMS based marketing.
What are your rights?
If at any point you believe the information we hold on you is incorrect you may request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal information, you can contact our Managing Director who will investigate the matter.
If you are not satisfied with our response or believe we are using your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
proHeat UK may amend these Terms and Conditions at any time by posting the amended Terms and Conditions on our website.