Terms & Conditions
Terms & Conditions
Welcome to our website
If you continue to browse and use this website, you are
agreeing to comply with and be bound by the following terms and conditions of
use, which together with our privacy policy, will govern the relationship
between you and proHeatUK in relation to this website. If you disagree with
any part of these terms and conditions, please do not use our website.
The term “proHeatUK”, “us”’ or “we” refers to the owner of
the website whose registered office is at 13 Royal Crescent, Formby, Liverpool,
L37 6BA. Our company is registered with Companies House in the United Kingdom
under the name of A & T Butterworth Ltd t/a proHeatUK and the company
number 11855761 .
The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of
use:
- The
content of the pages of this website is for your general information and
use only. It is subject to change without notice. Our website will
always contain the most up to date information and terms and overrules any
other printed or verbal terms and conditions. - This
website uses cookies to monitor browsing preferences. Please refer to our
Cookies Policy on this website for further details. - Neither
we nor any third parties provide any warranty or guarantee as to the
accuracy, timeliness, performance, completeness or suitability of the
information and materials found or offered on this website for any
particular purpose. You acknowledge that such information and materials
may contain inaccuracies or errors and we expressly exclude liability for
any such inaccuracies or errors to the fullest extent permitted by law. - Your
use of any information or materials on this website is entirely at your
own risk, for which we shall not be liable. It shall be your own
responsibility to ensure that any products, services or information
available through this website meet your specific requirements. - This
website contains material which is owned by or licensed to us. This
material includes, but is not limited to, the design, layout, look,
appearance and graphics. Reproduction is prohibited other than in
accordance with the copyright notice, which forms part of these terms and
conditions. - All
trademarks reproduced in this website, which are not the property of, or
licensed to the operator, are acknowledged on the website. - Unauthorised
use of this website may give rise to a claim for damages and/or be a
criminal offence. - From
time to time, this website may also include links to other websites. These
links are provided for your convenience to provide further information.
They do not signify that we endorse the website(s). We have no
responsibility for the content of the linked website(s). - Your
use of this website and any dispute arising out of such use of the website
is subject to English law. - We
can’t accept any payment currencies other than GBP.
Definitions
Wherever these words and phrases appear in this Document,
they will always have the following meaning:
- ‘The
Customer’ the person(s) responsible for ‘The Appliance’ or
any person acting on their behalf. - ‘The
Company’, A & T Butterworth Ltd T/A proHeat UK of 13 Royal Crescent,
Formby, Merseyside, L37 6BA - ‘The
Document’, any agreement, invoice, credit note or other transaction
between The Customer and The Company. - ‘The
Appliance’, The central heating boiler including its associated controls,
hot water cylinders, water storage tanks, gas fires, cookers, hobs,
pipework, radiators or any other item that The Customer has requested The
Company to service, inspect or repair. - ‘Installations’,
the fitting, altering or replacement of Appliances. - ‘Insurance
Policy’, any Insurance Policy, Heating Protection Plan or similar type of
cover that protects the Customer from repair costs as a direct result of
the Appliance malfunctioning.
Governing Law
- All
Documents including these Terms & Conditions shall be governed by
English Law unless otherwise stated.
Scope
- These
Terms & Conditions are effective from 1st February 2019 - These
Terms & Conditions revoke any previous Terms & Conditions set out
by The Company. - These
Terms & Conditions are subject to change without notice. - These
Terms & Conditions are not negotiable.
General
- The
Company reserves the right to refuse to work on The Appliance, if The
Customer’s property is unhygienic. - The
Company reserves the right to refuse to attend to any of The Customer’s
appliances if The Customer is abusive to The Company. - The
Company reserves the right to refuse to attend to any of The Customer’s
appliances if The Customer has an outstanding balance. - Invoices
issued to The Customer by The Company must be paid to The Company in full
on the day of the appointment, unless The Customer has a valid credit
account with The Company and that such an account is not in arrears, or on
the day of completion in the case of an installation - The
Company will not be held responsible for any damage that may occur to The
Customer’s property and/or contents whilst carrying out work on The
Appliance, unless it is a direct result of the Company’s negligence. The
Company will make every effort, however, to minimise the risk of any
damage to The Customer’s property and/or contents wherever possible. - The
Company will not be held responsible for The Customers pain, suffering,
and discomfort or similar, how so ever caused as a result of The Appliance
malfunctioning. - The
Company reserves the right to take photographic evidence of The Appliance
and/or Customer’s property where necessary, including, but not limited to,
awkward, dangerous or sub-standard installations, unhygienic conditions,
etc.
Complaints
- Any
complaint regarding The Company should be sent in writing to the above
address. - The
Company will endeavour to reply to The Complaint within fourteen days.
Charges
- A
list of The Company’s current charges is available on request. - The
Company reserves the right to charge The Customer a nominal fee for
administrative purposes including, but not limited to, reminder letters,
telephone calls and letters regarding ‘Returned’ or cancelled payments
etc. - The
Company reserves the right to charge The Customer interest on any
outstanding balance. - The
Company reserves the right to initiate the use of Debt Collection Agencies
and/or issue Court Proceedings without notice in the event of payment
failure by The Customer. - The
Company reserves the right to advise other similar companies of any
outstanding balance owed to The Company by The Customer, should such
companies request it, at the discretion of The Company. - The
Company reserve the right to charge The Customer for any expenses incurred
in visiting The Customer’s property including, but not limited to, parking
charges, telephone calls, toll charges, parking fines (should The
Customer’s property not have adequate and reasonable parking access), etc. - We
do not store credit card details nor do we share financial details with
any 3rd parties
Parts
- The
Company will endeavour to carry an extensive range of spare parts for The
Appliance. - Where
a repair to The Appliance is likely to cost in excess of £200.00, The
Company will seek permission from The Customer before commencing with the
repair. - Should
The Customer decline any repair, The Customer agrees to pay The Company
any charges incurred as a result of diagnosing the fault. - The
Company will not be held responsible for any charges incurred by The
Customer as a result of waiting for spare parts, or revisiting the
property in order to fit such parts. - All
parts fitted remain the property of The Company until paid for in full. - The
Company reserves the right to remove any parts fitted without notice in
the event of payment failure by The Customer. Under such
circumstances, The Company will not re-instate The Appliance to its
previous condition, but will ensure that The Appliance is left in a safe
condition. - The
Company reserves the right to charge The Customer any expenses incurred by
The Company as a result of The Customer cancelling an order for parts
after the Job Sheet has been completed and returned to The Company. Such
expenses include, but are not limited to, carriage costs, restocking fees
etc.
Warranty
- All
parts fitted by The Company carry a twelve-month warranty with a 30 day
warranty on our labour , unless otherwise stated. - Any
warranty offered in excess of twelve months, will be void if the Customer
does not comply with any recommendations by the Appliance Manufacturer
with regard to regular servicing and maintenance of the Appliance. - The
Company reserves the right to void any such warranty in the event of
tampering, abuse or modifications by The Customer or any third party. - Any
warranty shall be deemed void if the Customer or any third party should
remove or tamper with our sealing label, where such label has been fitted. - The
Company reserves the right to void any such warranty if The Customer
declines any further work on The Appliance which The Company makes The
Customer aware of, including, but not limited to, power flushing,
replacing seals, gaskets and such like, which may jeopardise the
reliability of any parts fitted. - The
Company reserves the right to void any warranty in the event of payment
failure.
Estimates
- The
Company will endeavour to provide The Customer with an estimate within
fourteen days of The Customers request. - Should
the Customer accept the estimate, The Company will arrange for the work to
be carried out at a mutually convenient time. - Whilst
every effort will be made by The Company to carry out the work as per the
estimate, The Company reserves the right to charge The Customer any
additional expense incurred by The Company. The Company will inform
The Customer of such eventualities.
Appointments
- The
Company will, wherever possible, visit The Customer’s address between the
times specified by The Company when the appointment was made. - The
Company will not be held responsible for any charges incurred by The
Customer as a result of making or attending an appointment. - The
Company will not be held responsible for any charges incurred by The
Customer as result of The Company cancelling an appointment. - The
Company reserves the right to cancel an appointment at any time.
Wherever possible, The Company will endeavour to notify The Customer
of the cancellation as early as possible. - The
Company reserve the right to charge for phone calls and for time waiting
to gain entry to The Customer’s property when an appointment has been
made.
The Appliance
- Should
the Appliance be inaccessible, or, in the opinion of The Company, be
unsafe to work on, The Company reserve the right to charge The Customer a
nominal fee for an aborted call. The Company will provide The
Customer a solution to such a problem wherever possible. - Should
the Appliance be awkward to work on due to its location, and/or minimum
clearances as specified by The Appliance Manufacturer not be adhered to,
The Company reserve the right to charge The Customer an access fee in
addition to any other charges. - The
Appliance must be installed in accordance with the Manufacturer’s
Instructions and comply with current Gas Safety (installation and use)
regulations. - Where
the Appliance is fitted with a safety valve, the discharge pipe from such
a valve must be fitted in accordance with The Appliance manufacturer’s
instructions. The Company will not be held responsible for property
damage or personal injury caused by The Appliance discharging from the
safety valve when the pipework from the safety valve is either incorrect
or missing. - There
must be an adequate source of light around The Appliance. - The
Company will not be held responsible for any damage to the appliance
casing including, but not limited to dents, scratches or breakages. - There
must be a suitable means of isolating the power supply to The Appliance,
and such an isolation switch should be within easy reach of The Appliance.
Suitable isolation switches include - A
double pole fused isolator switch with a minimum contact break of three
mm, fused at three amps. - A
standard three pin plug in an un-switched power socket. The plug to The
Appliance must be fused at three amps.
Appliances in Lofts
- Where
the Appliance is installed in a loft/roof space The Customer must ensure
that the following provisions are made prior to making an appointment. - The
Appliance must have a suitable, permanent access ladder with at least one
handrail. - The
route from the loft opening up to and around The Appliance must be
properly and securely boarded out to a minimum width of 600mm using boards
made for this purpose. Loose boards/doors and the like are not
considered appropriate. - The
loft opening must have a guard around three sides where practicable. - There
must be adequate light along the route from the loft opening, up to and
including around the area of The Appliance. - There
must be a suitable way of isolating the power supply to The Appliance, and
such an isolation switch must be within easy reach of The Appliance.
Insurance Policies
- The
Customer agrees to abide by the Terms & Conditions of any Insurance
Policy for The Appliance. - Wherever
possible, The Company will advise The Customer when repairs to The
Appliance are not likely to be covered by the Insurance Policy. - The
Customer agrees to pay The Company for any work carried out on the
appliance plus additional charges if necessary, should the Insurance
Policy not cover the work carried out or the Insurance Policy prove to be
invalid. - The
Company agrees to claim for work carried out on The Appliance directly
from The Appliance’s Insurance Policy, where such an arrangement has been
made between The Company and The Appliance’s insurance company. - The
Customer agrees, where necessary, to seek authorisation from the insurance
company of The Appliances Insurance Policy, where such authorisation is
required under the Terms & Conditions of The Appliances Insurance
Policy. Failure to do so will result in either an Aborted Call as
specified in paragraph (10a), or any work carried out to The Appliance
being chargeable to The Customer, at the discretion of The Company.
Manufacturer’s Warranty
- Where
the Appliance is covered by the Manufacturer’s Warranty, The Company
agrees to carry out any repairs necessary to The Appliance under the Terms
& Conditions of the Manufacturer’s Warranty. - The
Customer must obtain authorisation from The Appliance manufacturer before
contacting The Company. Failure to do so will result in either an
Aborted Call as specified in paragraph (10a), or any work carried out to
The Appliance being chargeable to The Customer, at the discretion of The
Company.
Landlord Safety Certificates
- The
Customer is responsible for making an appointment for The Company to
arrange annual Landlord Safety Certificates for all Appliances owned by
The Customer in all properties that The Customer has rented out to
tenants. - The
Company will not be held responsible for the malfunctioning of The
Appliance(s) before, during or after the Landlord Safety Check. - If,
during the Landlord Safety Check, The Company diagnoses a fault on The
Appliance(s), The Company will make The Customer aware of the approximate
cost of the repair before proceeding, unless The Appliance is covered by a
current, valid Insurance Policy by The Customer whereby The Company can
claim for the repair in accordance with the Terms & Conditions of the
Insurance Policy.
Breakdown
- In
the event of The Appliance malfunctioning, The Customer agrees to pay The
Company the cost of parts, labour and any other expenses incurred by The
Company to affect repairs to The Appliance. - In
the event of The Appliance being covered by a current, valid Insurance
Policy, The Customer agrees to abide by all elements contained within
paragraph (12) above. - The
Company will make The Customer aware of the approximate cost of the repair
before proceeding, unless The Appliance is covered by a current, valid
Insurance Policy by The Customer whereby The Company can claim for the
repair in accordance with the Terms & Conditions of the Insurance
Policy. - Should
the Appliance fail within one month of the repair, The Company will
re-visit The Appliance at the request of The Customer providing The
Customer does not have an outstanding balance. Should a repair be
necessary, The Company will affect such a repair in accordance with
paragraph (15c). above. Where the Appliance is not covered by a
current, valid Insurance Policy, The Company will not charge The Customer
a Call-out/Diagnosis fee unless The Customer was made aware of such a
fault during a previous visit and declined the repair. The Company
will charge The Customer the cost of parts, labour and VAT at the
prevailing rate. - Fixed
Price Repair (Premium Repair and Ultimate Repair) excludes specific
boilers (list of excluded boilers available on request) and is not
available if a third party has attended the Appliance within the last 90
days. The Company reserves the right not to complete the repair if
the Appliance is deemed to be in very poor condition, if there is evidence
to suggest the appliance has been tampered with in any way by a third
party, or beyond economic repair. In such circumstances, the repair
premium will be refunded in full and a no-obligation estimate will be
given, if requested, to replace the Appliance.
Servicing
- The
Company, where possible, will advise The Customer when The Appliance is
due for Servicing - The
Customer is responsible for making an appointment for The Company to
arrange annual servicing of The Appliance, as and when required, as
specified by The Appliance Manufacturer. - The
Company will service The Appliance in accordance with The Appliance
Manufacturers Instructions - The
Company will not be held responsible for the malfunctioning of The
Appliance before, during or after the service. - Should
the Company need to isolate the electricity supply to the property or The
Appliance, either in full or in part, The Company will not be held
responsible for the malfunctioning of time clocks or other electrical
devices including, but not limited to, burglar alarms, microwave ovens,
alarm clocks, timers, programmers etc. - If,
during the service, The Company diagnoses a fault on The Appliance, The
Company will make The Customer aware of the approximate cost of the repair
before proceeding, unless The Appliance is covered by a current, valid
Insurance Policy by The Customer whereby The Company can claim for the
repair in accordance with the Terms & Conditions of the Insurance
Policy. - Should
the Appliance fail within one month of the service, The Company will
re-visit The Appliance at the request of The Customer providing The
Customer does not have an outstanding balance. Should a repair be
necessary, The Company will affect such a repair in accordance with
paragraph (16f) above. Where the Appliance is not covered by a current,
valid Insurance Policy, The Company will not charge The Customer a
Call-out/Diagnosis fee unless The Customer was made aware of such a fault
during the service and declined the repair. The Company will charge
The Customer the cost of parts, labour and VAT at the prevailing rate.
Installations
- The
Company will provide The Customer with an estimate prior to any
Installation. - The
Company will require The Customer to sign and return the Acceptance Sheet
included with such an estimate prior to ordering materials or commencing
an Installation. - The
Company reserves the right to charge The Customer a deposit for
Installations. - The
Company will not be held responsible for damage to any part of the central
heating system as a result of draining the system down, unless it is as a
direct result of the Company’s negligence. - The
Customer agrees to pay The Company the total outstanding balance of the
Installation when The Company has deemed the Installation to be complete. - The
Company reserves the right to remove any or all items from the
Installation without notice, in the event of payment failure by The
Customer. Under such circumstances, The Company will not re-instate
the Customers property to its previous condition, but will ensure that any
water and gas pipes are left in a safe condition. - The
Company reserves the right to charge The Customer any expenses incurred by
The Company as a result of The Customer cancelling an installation after
the Acceptance Sheet has been completed and returned to The Company.
Such expenses include, but are not limited to, carriage costs,
restocking fees etc.
Unsafe Appliances
- Should
the Company decide that The Appliance is unsafe, The Company will isolate
The Appliance in accordance with current Gas Safety (installation and use)
regulations. - The
Company will not be held responsible for The Customers pain, suffering,
and discomfort or similar, how so ever caused as a result of The Appliance
being isolated. - The
Company will not be held responsible for any expenses incurred by The
Customer as a result of isolating The Appliance.
Cancellations & Refunds
You may cancel your appointment at any time and for any
reason within 7 working days of ordering (‘working’ days do not include
Saturdays, Sundays and public holidays). Orders for certain Products may not be
cancelled – these include:
- Products
where an engineer has had to visit You; and - Special
order products which cannot be returned to supplier and - Heating
Protection Plan (HPP) where you have made a claim within your current
cover period. - If
you wish to cancel your order you must notify us of your wish to cancel
and you must return the Product(s) to us (at your expense) in their
original wrapping, intact and accompanied by all accessories and
documentation that were part of the delivery where products have been
shipped to you. We will refund any monies paid to us in respect of a
cancelled order within 14 days of receiving your notice of cancellation.
You may request a refund by contacting us by email or by telephone.
Amendments
proHeat UK may amend these Terms and Conditions at any time
by posting the amended Terms and Conditions on our website.
Privacy Policy
For full details on our Privacy Policy, click here
General Data Protection Act (GDPR)
For full details on our GDPR policy, click here
